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Regional Services

Burnley Library | Creswick Library | Dookie Library | Gilbert Chandler Library

Parkville Library | Vet. Science Library

 

 

 

Contact Regional Services

Burnley | Creswick | Dookie | Gilbert Chandler | Parkville | Vet Science

 

 

About this service

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Who can use this service?

Although this service will answer all types of reference questions from all members of the community, there may be some restrictions for clientele outside the University community.

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What types of questions can I ask?

  • Information about the library, its services and facilities.
  • Locating materials for your assignment or research
  • Queries regarding the library catalogue and databases.
  • In-depth subject and reference enquiries will be forwarded to specialist subject librarians.

Do you answer medical, financial or legal questions?

Whilst we will provide background information and links to other sources for questions of a professional nature, the service is not a substitute for professional advice. If you have a question of this nature, we strongly recommend you consult professional services.

It will help us to answer your question if you can provide:
  • contact details to get back to you!
  • details such as dates, geographical area, company names etc.
  • keywords or phrases
  • a list of sources you have already consulted
  • an indication of how you plan to use the information e.g. writing an essay, researching a thesis
  • information about how you are trying to access Library resources e.g. whether you are on or off campus

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How soon can I expect an answer?

You should expect to receive a response within 24 hours, weekends and University holidays excepted.

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Will my question and answer be publicly viewable?

No. Your question and corresponding answer will not be seen by anyone other than the staff handling your query.

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