University Library

Relais User Guide

Relais is our online interlibrary loan & document delivery requesting service.

You can:

Relais FAQs

Logging in

Login to Relais using your university email username and password.

Relais has been added to the University's Single Sign On service so if you have previously logged into another part of the university website or the student portal you won't need to login again.

If you have trouble logging in, try deleting your cookies and clearing your browser history and cache. You can also try using a different browser. If you are accessing Relais via a previously bookmarked link, that link might be out of date and will no longer function. Please use the link below to ogin to Relais.

Log in to Relais

If you are still having trouble contact the Inter-library Loan and Document Delivery Office.


Select a function

Request a book

Use this form if you would like to loan books, microforms, media items, or music from another institution.

Request an article/chapter

Use this form if you would like an article from another institution or a copy of a book chapter.

List open requests

Select this to view your requests that have not received.

List all requests

Select this to view your past and current requests. You can check on an item by clicking on its request number.

Query requests

Select this to check the progress of your requests. You can search your requests by title or keyword.

Make a request

Books, media, microform and music requests

Select 'book request' from the login screen. On this screen enter as much information as possible.


Book Request

Title of publication

Enter the title of the book, media item, microform or music in full.

Publication details

Enter as much information as possible to help us locate the item you need.

ISBN

Provide the ISBN if known.

Notes

Enter any additional information that might help us find your request.

Messaging address

This is your university email address, you will be sent a notification when your item arrive.

Copyright notice

Be sure to read and tick the box next to the copyright statement and then click submit.

Article and chapter requests

Select 'request an article/chapter' from the login screen. At this screen, enter as much information as possible.


Article Request

Title of publication

Enter the title of the journal in full. Do not use abbreviations.

Title of article

Enter the article title.

Author of article

Enter the author(s) of the article.

Volume/Issue, date and pages

Enter as much information in these fields as possible.

ISSN

Provide an ISSN if known.

Delivery method

Leave this as e-mail and the copy will be delivered to your university email address when it arrives.

Copyright notice

Be sure to read and tick the box next to the copyright statement and then click submit.

Monitor your requests

You have three options to look up the status of your requests.

Query requests

Use this option if you want to search for a specific request number.

List open requests

Select this to view your requests that have not received.

List all requests

Allows you to view all requests you have submitted.

The status column

The status column lets you know the progress of your requests, below are the most common statuses and their definitions:

Entered

You have successfully entered your request. Interlibrary loans staff will now process your request.

Processed

Action has been taken by staff, such as placed your request with a supplier.

Delivered

Your request has been delivered or is available for pick up at the Baillieu Library.

Receiving and viewing your requests

Faulty documents

If there are any problems with the quality of the copy, or missing pages, please email us as soon as possible at ill-library@unimelb.edu.au or phone 03 8344 5388 during business hours . Allow 24 hours for a response to your email.

Feedback

Send feedback to ill-library@unimelb.edu.au

top of page